Not working anymore

  • Resolved richthewebguy

    (@richthewebguy)


    3 years, 3 months ago

    Have used this plugin for several years now. Suddenly it will not allow access to my admin page – all I get is a blank page. It was working a week ago. I haven’t made any changes to my website. I use Divi. Tried 4 different browsers, cleared cache, to no avail.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author cusmin

    (@cusmin)

    Hi,

    Sorry to hear that. There’s a 403 on your server, access denied that’s causing the issue. To see the issue, please check this link, it’s required for AGCA to work properly:
    https://electronicrepair-li.com/wp-content/plugins/ag-custom-admin/require/dynamic.php?type=css&context=login&ver=6.9.2

    As a temporary workaround, to log in, please do the following:

    – Go to your login page
    – Open the browser’s console (Console tab)

    You can open the Browser Console in one of two ways: from the menu: select “Browser Console” from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on macOS). from the keyboard: press Ctrl + Shift + J (or Cmd + Shift + J on a Mac).

    – Type this into the Console and hit enter:

    document.getElementsByTagName('html')[0].style.visibility = 'visible';

    Now you should be able to log in and to resolve this permission issue. If you have any security plugin, please try to disable the option for disallowing executing PHP scripts from plugins, or try to temporary disable the plugin completely to make sure it’s causing the issue. Please let us know if you need any help. Thanks.

    • This reply was modified 3 years, 3 months ago by cusmin.

    Hi. I’m having exactly the same problem. I managed to disable the plugin but now I can’t find the PHP settings you mentioned. ??

    Plugin Author cusmin

    (@cusmin)

    Please update the plugin to the latest version. Starting with 6.9.3, there’s a check for errors on the login page that resolves this issue.

    If you don’t see your customizations on the login page, please open the browser’s console and check for JavaScript errors that will give you more ideas about what’s causing the issue.

    In some cases, that’s probably because jQuery is not loaded on the login page. This could happen If some other plugin is not correctly using jQuery, so please try disabling other plugins, one-by-one until the issue is resolved so you will know what is the problem at least.

    Thanks

    Plugin Author cusmin

    (@cusmin)

    Fixed in 6.9.3. No additional feedback from users. Marking as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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