Not working after update

  • Resolved bathroo

    (@bathroo)


    2 years, 3 months ago

    Here is the logs, nothing has changed apart from clicked update plugin. Please help.

    Response Body: 

2022-08-12T05:40:09+00:00 WARNING Could not retrieve order.
2022-08-12T05:40:09+00:00 ERROR Payment failed: Could not retrieve order. /home/customer/www/bathroomhut.com.au/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-api-client/src/Endpoint/OrderEndpoint.php:459
2022-08-12T05:40:59+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: b0d1d063a6f97
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-12T05:40:59+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: 1193e54053dc9
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-08-12T05:41:00+00:00 DEBUG POST https://api.paypal.com/v1/oauth2/token?grant_type=client_credentials
Response Debug ID: 17f0056e704d2
Response: Array
(
    [code] => 200
    [message] => OK
)
Viewing 1 replies (of 1 total)
  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hey @bathroo,

    I understand you are seeing an error message Could not retrieve order on the checkout page with PayPal Payments.

    Could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Paste the result here in your reply.

    Looking forward to your reply!

Viewing 1 replies (of 1 total)
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