not working

Same problem here. No purchases show up in the ecommerce tracker but the code is being added correctly using the same plugin.

Sorry to hear of these problems.

The only real way to debug is to watch the Network panel in Firebug or Chrome Dev Tools and see if the information is being transmitted to Google on the post-checkout (Checkout Confirmation) page.

If so, there must be some issue within Google Analytics – e.g. is Ecommerce tracking enabled?

If not:

Is there a Javascript console error that is showing on the page, and preventing the plugin doing its job?

Is the plugin’s Javascript code actually embedded within the main page HTML of the Checkout Confirmation page?

hi,
the ecommerce feature is enabled.

i receive the error in my checkout page:

Failed to clear temp storage: It was determined that certain files are unsafe for access within a Web application, or that too many calls are being made on file resources. SecurityError

i can see my google analytics tracking code on the bottom of my page creating a ga object

in my Network panel i can’t see sth relevant to the plugin. what should i look for?

Is the plugin’s Javascript code actually embedded within the main page HTML of the Checkout Confirmation page?

what is the kind of code the plugin inserts inside my checkout confirmation page?

thanks

Hmm I really don’t think that the ‘failed to clear temp storage’ error is likely to be related to this plugin. You might need your web hosting company to help with that one.

Hopefully the plugin will work if you get that resolved anyway – it’s possible the error message is interfering with the plugin’s Javascript code.

Anyway, the kind of activity to look for in the network panel is a call to something on google-analytics.com

You should see one for the pageview anyway, and then more where the ecommerce data is being transmitted. You should be able to see some of the relevant data in the URL.

Great that you can see the ga object being defined. A bit further down, the relevant Javascript excerpt will look something like this:

if (typeof ga != “undefined”) {
ga(‘require’, ‘ecommerce’, ‘ecommerce.js’);

ga(‘ecommerce:addTransaction’, {
‘id’: ‘18329’, // Transaction ID. Required.
‘affiliation’: ‘WPg’, // Affiliation or store name.
‘revenue’: ’48’, // Grand Total.
‘shipping’: ‘0’, // Shipping.
‘tax’: ‘0’ // Tax.
});

ga(‘ecommerce:addItem’, {
‘id’: ‘18329’, // Transaction ID. Required.
‘name’: ‘Google Apps Login for WordPress Premium – 1-10 Google Apps users’, // Product name. Required.
‘sku’: ‘149’, // SKU/code.
//’category’: ‘Example’, – Category or variation.
‘price’: ’29’, // Unit price.
‘quantity’: ‘1’ // Quantity.
});
ga(‘ecommerce:send’);
}

Please note that this should only appear the first time the checkout confirmation page is displayed for a purchase. If you reload, it won’t appear again.

I hope this helps!

Thanks,

Dan

hi,
thanks for the very quick reply.
after some tests i managed to see the above code only after deactivating wp Super Cache.
i tried to exclude the purchase confirmation page from the caching but it is working only if the super cache plugin is not enabled (not deleted or deactivated).
is there a known conflict between them and how could i continue using the super cache plugin since i need it?

thanks

however i still get the “Missing Ecommerce Data” inside my Google Analytics cpanel and i still cannot see any transactions happening in the overview.
thanks

Thanks for the update – glad you found the caching issue. I’m not too sure how you could configure the plugin to omit the post-checkout page – I guess you’d need to ask the caching plugin authors, or find an alternative plugin that could take care of that.

It may take time for data to filter through to Google Analytics, or your Ecommerce options may be turned off. Sorry I’m not particularly familiar with GA…!

Ultimately, if you see data according to the following advice then the data is being sent, but there must be some reason why Google isn’t interpreting it:

“Anyway, the kind of activity to look for in the network panel is a call to something on google-analytics.com

You should see one for the pageview anyway, and then more where the ecommerce data is being transmitted. You should be able to see some of the relevant data in the URL.”

I hope this helps, but I’m afraid my expertise is limited to the WordPress side of it really.

Thanks,

Dan