Not work on the shop page and product categories

  • Resolved piotroxy

    (@piotroxy)


    3 years, 2 months ago

    Hi, the popup does not open on the shop page and on the product category pages.
    Works fine on other sites.
    After opening the page, it cannot be scrolled, as if the popup was open but you cannot see it.
    The div “pum” has the style display=”none”, look:
    screen shot

    I do not have targeting set, the popup should be displayed on all subpages.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Maria T

    (@mariatogonon)

    Hello @piotroxy – we do apologize for this inconvenience.

    It is most likely a CSS conflict somewhere but to be honest, we do not know the root of the issue yet and our developer is still investigating it.

    For now, could you please try to add this custom CSS below and see if the popup will now display as expected?

    I would suggest adding it to your Theme’s Customizer Additional CSS area: https://share.getcloudapp.com/8LuoxYkW

    .pum-overlay.pum-active,  
.pum-overlay.pum-active .popmake.active {           
    opacity: 1 !important;           
    display: block !important; 
}

    Hope this works for you as well.

    Otherwise, I would suggest reaching us directly to our HelpScout support desk so we may best assist you with your issue. Check this link: https://wppopupmaker.com/support/ Thank you.

    Thread Starter piotroxy

    (@piotroxy)

    Hi Maria, thanks it works ??

    Maria T

    (@mariatogonon)

    Hey there @piotroxy – that was quick! ??

    You are welcome, and we’re glad to hear that.

    By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Thank you & have a great one!

Viewing 3 replies - 1 through 3 (of 3 total)
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