• mirazhyk

    (@mirazhyk)


    does not work if there are several galleries on the page – the IDs are different
    UPD – fixed

    • This topic was modified 2 months, 1 week ago by mirazhyk.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @mirazhyk,

    Thank you for the review.
    We are sorry to hear about your experience.

    I want to mention, that the issue you encountered could have been resolved by opening a ticket on our Support Forum.
    So, instead of a 2-star rating, it would be much more acceptable, if we could have a chance to have a conversation via Support Forum and solve the problem immediately. Customer satisfaction is our highest priority and we are always ready to help you.

    We would love to make things right and have the opportunity to investigate the issue you are currently experiencing further.

    Please provide us with the following information so that we can check the case further:

    1. The link, where the given gallery is located.
    2. The Gallery plugin version you are using.
    3. The PHP version you are using.
    4. Let us know whether you are using a Cache plugin or not.
      If yes, then, let us know whether this page gets cached or not.

    Looking forward to your response.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mirazhyk,

    Hope you are doing well.

    I want to mention, that we have fixed the issue in the latest version of the plugin and updated it accordingly.
    So, you can update the plugin to the latest version and check the case again.

    Your experience with our product is very important to us. We kindly ask you revise your review based on the changes we’ve made. Your updated feedback would mean a lot to us.

    Thanks in advance!

    Thread Starter mirazhyk

    (@mirazhyk)

    Congratulations)
    I checked – yes, now it works.
    Thank you very much for the prompt response!
    Good luck!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mirazhyk,

    Thank you for your response.

    Thank you very much for updating your review based on your experience.
    Customer satisfaction is our highest priority and we always do our best to make your experience.

    Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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