(Not visible)-Cannot Apply Points

  • Hello

    I cannot apply points on my cart or checkout pages, we are running a multi site and I have disabled all plugins but it still would not show.

    Customers are unable to apply points as it is not visible.

    Our user profile definitely has points as well.

    Please assist as it is affecting our business

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi @hamidsamiee,
    actually, this seems to be a problem related to your theme (WoodMart).
    To fix this, add this snippet in the functions.php file of your theme:

    if ( defined( 'YITH_YWPAR_PREMIUM' ) && ! function_exists( 'yith_par_messages_class_theme_compatibility' ) ) {
    add_filter( 'yith_par_messages_class', 'yith_par_messages_class_theme_compatibility' );

    function yith_par_messages_class_theme_compatibility() {
        return array( 'yith_par_messages_theme_fix' );
    }
}

    then also add this CSS rule in the Custom CSS area:

    .yith_par_messages_theme_fix {
 margin: 15px;
 padding: 10px;
 border: 2px solid #EFEFEF;
 min-width: 380px;
}
    Thread Starter hamidsamiee

    (@hamidsamiee)

    Thank you so much for your Help.
    show the w?ndow for customer po?nt. but does not apply discount in cart.just show it but does not work.
    please reply as soon as poss?ble.
    best regard

    • This reply was modified 4 years, 4 months ago by hamidsamiee.
    • This reply was modified 4 years, 4 months ago by hamidsamiee.
    • This reply was modified 4 years, 4 months ago by hamidsamiee.
    • This reply was modified 4 years, 4 months ago by hamidsamiee.
    • This reply was modified 4 years, 4 months ago by hamidsamiee.
    Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    Do you enabled the coupon management in WooCommerce->Settings ?

    Thread Starter hamidsamiee

    (@hamidsamiee)

    Hello
    Yes, coupon management is enabled.
    But does not appear discount windows.
    Thank you for your help.
    please reply as soon as possible.
    Best Regard.

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    We checked in the site but seems that the plugin isn’t active.
    Could you check please ?

    Thread Starter hamidsamiee

    (@hamidsamiee)

    Hi
    Thank you for your help.
    We have activated the plugin now.
    Best regard.

    • This reply was modified 4 years, 3 months ago by hamidsamiee.
Viewing 6 replies - 1 through 6 (of 6 total)
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