Not up to date

  • Resolved tasha34

    (@tasha34)


    2 years, 10 months ago

    The plugin is showing that it is no longer compatible with the newer updates of WordPress. I sent an email last week asking for help in the members support online, but I haven’t received anything yet.
    Whenever I try to Digiprove something, this is the message I get: “Error: Could not initialise socket to tlsv1.2://api.digiprove.com”
    I have uninstalled and reinstalled, troubleshooted, nothing works. Please help.
    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author DigiproveDevelopment

    (@digiprovedevelopment)

    Hi Tasha,

    Apologies for delay in replying and thanks for letting us know of these issues.

    The current version of Copyright Proof (4.15) has actually been tested successfully up to WordPress 5.8.2 although this is not mentioned in the metadata. So this is unlikely to be the source of the issue you were experiencing with communication. The error message indicates that tls1.2 (a flavour of https) is not available, normally it would default back to another protocol. We will investigate and advise.

    We don’t seem to have a record of your message via the members’ area. Did you receive the automated acknowlegement

    Regards
    Cian

    Plugin Author DigiproveDevelopment

    (@digiprovedevelopment)

    Tasha,

    This issue is related to the SSL certificate on a API endpoint. While we fix this problem you can continue to work without issue. Go to Settings / Certifying Content and unset “Use Secure Protocol”

    This should immediately solve your problem. We’ll include a more permanent fix in the next release.

    Regards

    Plugin Author DigiproveDevelopment

    (@digiprovedevelopment)

    Hi Tasha,

    We corrected the issue giving the error message about TLS, the change has been published as version 4.16, also up-to-date with latest WP and AMP.

    Please let us know outcome if you get a chance to test on your website.

    Regards

    Thread Starter tasha34

    (@tasha34)

    Thank you! Everything works perfectly now. We so appreciate everything! Blessings to you all in this new year.

    Plugin Author DigiproveDevelopment

    (@digiprovedevelopment)

    Hi Tasha, thanks for your kind words, nice to feel appreciated ??
    It’s always nice

Viewing 5 replies - 1 through 5 (of 5 total)
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