not transparent

There is nothing I dislike more than a company that is not transparent about its prices. There is nothing wrong with charging your customers, but you need to be honest about it. You clearly stated that your plugin is 100% free and that we can have unlimited operators. It’s a flat-out lie. The free version can have only 1 operator and there is no e-mail option. Only if I pay €300 a year can I have more than 1 operator and get the chat sent to the customers via e-mail.