• Resolved wanyuh

    (@wanyuh)


    Hi,

    My website has got 3 orders since installed the plugin.

    One of the orders (paid with credit card) was recorded in Google Analytics, but without detail information such as product and price purchased. As I found the situation, I switched the plugin setting “Product Identification” from “Product ID” to “Product SKU” trying to resolve it.

    However the following 2 orders (paid with Paypal) were not tracked by GA.

    I have contacted with Google group for checking our GA settings. They did not find any problem within GA and recommended me to get help from you.

    I am not sure if it is caused by change in setting or payment method. Could you please let me know how to fix it? Thank you in advance.

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://sandiario.com
    Site address (URL): https://sandiario.com
    WC Version: 8.6.1
    REST API Version: ? 8.6.1
    WC Blocks Version: ? 11.8.0-dev
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_MX
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 8.2.1
    OpenSSL/3.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.44-48-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 8.6.1
    WC Database Prefix: uaf_
    Tama?o total de la base de datos: 54.49MB
    Tama?o de los datos de la base de datos: 46.98MB
    Tama?o del índice de la base de datos: 7.51MB
    uaf_woocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    uaf_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_woocommerce_order_itemmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
    uaf_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    uaf_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_actionscheduler_actions: Datos: 0.28MB + índice: 0.23MB + Motor InnoDB
    uaf_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_actionscheduler_logs: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB
    uaf_cfw_acr_carts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_commentmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
    uaf_comments: Datos: 0.05MB + índice: 0.09MB + Motor InnoDB
    uaf_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB
    uaf_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
    uaf_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_gla_attribute_mapping_rules: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_gla_budget_recommendations: Datos: 0.19MB + índice: 0.14MB + Motor InnoDB
    uaf_gla_merchant_issues: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_gla_shipping_rates: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_gla_shipping_times: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_options: Datos: 8.03MB + índice: 0.17MB + Motor InnoDB
    uaf_postmeta: Datos: 14.03MB + índice: 1.34MB + Motor InnoDB
    uaf_posts: Datos: 11.06MB + índice: 0.13MB + Motor InnoDB
    uaf_reviewx_criterias: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_reviewx_import_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_reviewx_process_jobs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_reviewx_reminder_email: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_termmeta: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB
    uaf_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_trp_dictionary_es_mx_en_us: Datos: 1.52MB + índice: 0.42MB + Motor InnoDB
    uaf_trp_gettext_en_us: Datos: 1.52MB + índice: 0.63MB + Motor InnoDB
    uaf_trp_gettext_es_mx: Datos: 1.52MB + índice: 0.75MB + Motor InnoDB
    uaf_trp_gettext_original_meta: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    uaf_trp_gettext_original_strings: Datos: 1.52MB + índice: 0.42MB + Motor InnoDB
    uaf_trp_machine_translation_log: Datos: 4.52MB + índice: 0.02MB + Motor InnoDB
    uaf_trp_original_meta: Datos: 0.06MB + índice: 0.08MB + Motor InnoDB
    uaf_trp_original_strings: Datos: 0.30MB + índice: 0.27MB + Motor InnoDB
    uaf_usermeta: Datos: 0.25MB + índice: 0.23MB + Motor InnoDB
    uaf_users: Datos: 0.05MB + índice: 0.05MB + Motor InnoDB
    uaf_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
    uaf_wc_admin_note_actions: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
    uaf_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_wc_orders: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
    uaf_wc_orders_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_wc_order_addresses: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    uaf_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_wc_order_operational_data: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    uaf_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    uaf_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    uaf_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_woobe_history: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    uaf_woobe_history_bulk: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_woodmart_wishlists: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_woodmart_wishlist_products: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    uaf_wpr_rocket_cache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    uaf_wpr_rucss_used_css: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    uaf_yith_wcaf_affiliates: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
    uaf_yith_wcaf_clicks: Datos: 0.14MB + índice: 0.06MB + Motor InnoDB
    uaf_yith_wcaf_commissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    uaf_yith_wcaf_commission_notes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_yith_wcaf_payments: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_yith_wcaf_payment_commission: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_yith_wcaf_payment_notes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_yith_wcaf_rate_rulemeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_yith_wcaf_rate_rules: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_yoast_indexable: Datos: 0.06MB + índice: 0.09MB + Motor InnoDB
    uaf_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    uaf_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    uaf_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    uaf_yoast_seo_links: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 365
    cms_block: 6
    customize_changeset: 1
    elementor_library: 4
    language_switcher: 4
    mc4wp-form: 1
    nav_menu_item: 23
    page: 20
    post: 4
    product: 22
    revision: 325
    shop_coupon: 2
    shop_order: 14
    woodmart_layout: 6
    woodmart_size_guide: 1
    woodmart_slide: 1
    woodmart_woo_fbt: 8
    wp_navigation: 1
    wp_template: 2
    wpcf7_contact_form: 2
    wpcode: 2
    ywar_reviews: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (29) ###
    
    CheckoutWC: por Objectiv – 8.2.31
    Contact Form 7: por Takayuki Miyoshi – 5.9
    Elementor Pro: por Elementor.com – 3.19.3
    Elementor: por Elementor.com – 3.20.0
    Facebook for WooCommerce: por Facebook – 3.1.11
    Google Listings and Ads: por WooCommerce – 2.6.2
    Site Kit por Google: por Google – 1.122.0
    WPCode Lite: por WPCode – 2.1.9
    MC4WP: Mailchimp for WordPress: por ibericode – 4.9.11
    Perfmatters: por forgemedia – 2.2.5
    Payment Plugins for PayPal WooCommerce: por Payment Plugins
    [email protected] – 1.0.45
    
    ReviewX Pro: por WPDeveloper – 1.4.7
    ReviewX: por ReviewX – 1.6.26
    TranslatePress - Developer: por Cozmoslabs
    Razvan Mocanu
    Madalin Ungureanu – 1.3.7
    
    TranslatePress - Multilingual: por Cozmoslabs
    Razvan Mocanu
    Madalin Ungureanu
    Cristophor Hurduban – 2.6.9
    
    Useepay Cashier Applepay For WooCommerce: por UseePay – 1.0.19
    Useepay Cashier GooglePay For WooCommerce: por UseePay – 1.0.17
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: por realmag777 – 2.1.4.1
    WooCommerce Useepay Gateway: por UseePay – 1.0.01
    Google Analytics for WooCommerce: por WooCommerce – 2.0.4
    CURCY - WooCommerce Multi Currency Premium: por VillaTheme – 2.3.2
    PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.8.0
    WooCommerce Shipping Tracking: por Lagudi Domenico – 38.0
    WooCommerce: por Automattic – 8.6.1 (la actualización a la versión 8.7.0 está disponible)
    Woodmart Core: por  – 1.0.40
    Yoast SEO: por Equipo Yoast – 22.2
    WP Mail SMTP Pro: por WP Mail SMTP – 3.11.0
    WP Rocket: por WP Media – 3.15.9
    YITH WooCommerce Affiliates Premium: por YITH – 3.4.0
    
    ### Inactive Plugins (1) ###
    
    YITH WooCommerce Order & Shipment Tracking Premium: por YITH – 2.23.0
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: MXN ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Base de la tienda: #1417 - /tienda/
    Carrito: #6 - /cart/
    Finalizar compra: #7 - /checkout/
    Mi cuenta: #8 - /my-account/
    Términos y condiciones: ? Página sin definir
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: https://xtemos.com
    Child Theme: ?
    Parent Theme Name: Woodmart
    Parent Theme Version: 7.4.3
    Parent Theme Author URL: https://themeforest.net/user/xtemos
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    La  version 7.0.1 de /home/customer/www/sandiario.com/public_html/wp-content/plugins/reviewx/partials/storefront/myaccount/order-table.php está obsoleta. La versión del núcleo es la 8.5.0
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product-reviews.php
    woodmart/woocommerce/single-product.php
    
    Outdated Templates: ?
    					
    					
    						Aprende cómo actualizar
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-04-02 01:57:12 -06:00
    Options: ?
    Notes: 91
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Cancelada: 1
    Oldest: 2024-03-19 20:55:40 -0600
    Newest: 2024-03-19 20:55:40 -0600
    
    Completar: 752
    Oldest: 2024-02-29 20:53:02 -0600
    Newest: 2024-03-31 19:54:48 -0600
    
    Fallida: 1
    Oldest: 2023-09-20 21:15:34 -0500
    Newest: 2023-09-20 21:15:34 -0500
    
    Pendiente: 7
    Oldest: 2024-03-31 21:00:00 -0600
    Newest: 2024-04-05 18:42:45 -0600
    
    
    ### Status report information ###
    
    Generated at: 2024-03-31 20:48:12 -06:00
    `
    • This topic was modified 8 months ago by wanyuh.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sean O))) a11n

    (@seanomattic)

    Hi @wanyuh,

    Thanks for getting in touch and sending your System Status Report. The analytics doesn’t normally differentiate between payment gateways like you are reporting. What may be happening is the PayPal plugin you are using:

    Payment Plugins for PayPal WooCommerce: por Payment Plugins
    [email protected] – 1.0.45

    operates slightly different than the standard PayPal Payments integration. I suggest either getting in touch with the developers, or use the PayPay Payments integration which is fully supported by our team.

    Let us know how this works out!

    Thread Starter wanyuh

    (@wanyuh)

    Hi Sean,

    Thanks for your reply. The problem you mentioned is very possible. Because we modified our credit card payment plugin -from integrated casher to redirected one- after published this post and then, we cannot track any purchase now.

    Some local payment methods must be available for our website so we always cooperate with local service providers instead of Woocommerce plugin. Recently we are in process of changing payment service provider but I am afraid that the new one also uses the redirected casher. How can I avoid no-tracking problem in this case?

    Plugin Support Sven L. a11n

    (@sverleis)

    Hi there @wanyuh

    Thanks for the reply.

    Recently we are in process of changing payment service provider but I am afraid that the new one also uses the redirected casher. How can I avoid no-tracking problem in this case?

    Tracking purchase events happens on the “Order Received” page when customers land on it. Therefore, any modifications to this page may potentially cause issues. For example:

    • Redirecting to a custom thank-you page.
    • Implementing changes to the?woocommerce_thankyouhook.
    • Having your theme override the page’s behavior.
    • If you’re using a payment gateway that employs the redirect method but doesn’t return to the “Order Received” page.

    That last point is likely where the tracking is getting lost. Are your customers redirected to the Order Received page once they have completed their payment?

    It may also be that you need to set up GA4 with some additional details. Here is the documentation links for setting up a conversion exploration:

    Please do let us know if the above help in getting the orders syncing.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Not tracking Paypal-paid order & order details’ is closed to new replies.