not tracking conversions in woocommerce
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Hi,
After succesfully installing your pluging and setting up the necessary requirements in GA (enhanced ecommerce) as well as in your plugin (placed the UA code, activated the functionalities i neeeded, etc…), no conversion from Woocommerce is actually tracked in Analytics at all. It simply does not work.
Could you please help me?
Looking forward to hearing from you
Kind regards
Alberto
The page I need help with: [log in to see the link]
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Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.### WordPress Environment ### WordPress address (URL): ---------------- Site address (URL): --------------------- WC Version: 3.8.1 REST API Version: ? 1.0.2 Log Directory Writable: ? WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.13 PHP Post Max Size: 96 MB PHP Time Limit: 50 PHP Max Input Vars: 5000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.21-MariaDB-1:10.3.21+maria~bionic Max Upload Size: 96 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.8.1 WC Database Prefix: test0_ MaxMind GeoIP Database: ? Total Database Size: 19.93MB Database Data Size: 15.32MB Database Index Size: 4.61MB test0_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM test0_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM test0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_woocommerce_order_items: Data: 0.04MB + Index: 0.03MB + Engine MyISAM test0_woocommerce_order_itemmeta: Data: 0.29MB + Index: 0.20MB + Engine MyISAM test0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM test0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM test0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_comments: Data: 0.21MB + Index: 0.11MB + Engine MyISAM test0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM test0_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB test0_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_nf3_upgrades: Data: 0.05MB + Index: 0.00MB + Engine InnoDB test0_options: Data: 2.22MB + Index: 0.16MB + Engine MyISAM test0_postmeta: Data: 7.38MB + Index: 2.58MB + Engine MyISAM test0_posts: Data: 4.14MB + Index: 0.40MB + Engine MyISAM test0_termmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM test0_terms: Data: 0.02MB + Index: 0.06MB + Engine MyISAM test0_term_relationships: Data: 0.09MB + Index: 0.20MB + Engine MyISAM test0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine MyISAM test0_usermeta: Data: 0.09MB + Index: 0.06MB + Engine MyISAM test0_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM test0_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB test0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB test0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB test0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB test0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB test0_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB test0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB test0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB test0_wc_product_meta_lookup: Data: 0.19MB + Index: 0.41MB + Engine InnoDB test0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB test0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (20) ### Akismet Anti-Spam: by Automattic – 4.1.3 Custom Related Products for WooCommerce: by Scott Nelle – 1.3 – Not tested with the active version of WooCommerce Elegant Themes Updater: by Elegant Themes – 1.1 Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce Messenger Customer Chat: by Facebook – 1.3 Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.2 Jetpack by WordPress.com: by Automattic – 8.1 Ninja Forms: by The WP Ninjas – 3.4.22 Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.2.7 Ultimate WooCommerce Brands: by MagniumThemes – 1.2 – Not tested with the active version of WooCommerce WooCommerce Blocks: by Automattic – 2.5.10 WooCommerce Admin: by WooCommerce – 0.24.0 WooCommerce Advanced Product Labels: by Jeroen Sormani – 1.1.6 WooCommerce E-Mail Attachments (by Inoplugs): by InoPlugs – 3.0.10 – Not tested with the active version of WooCommerce WooCommerce Klarna Gateway: by Krokedil – 2.7.6 – Not tested with the active version of WooCommerce WooCommerce Google Analytics Integration: by WooCommerce – 1.4.17 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.3 WooCommerce: by Automattic – 3.8.1 WooCommerce Helper: by WooCommerce – 1.7.2 – Not tested with the active version of WooCommerce – Network enabled Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.6.12 ### Inactive Plugins (0) ### ### Must Use Plugins (2) ### ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes – Health Check Troubleshooting Mode: by – 1.7.0 ### Settings ### API Enabled: ? Force SSL: – Currency: NOK (kr) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #3991 - /angrerett-kjopsbetingelser-og-retur/ ### Theme ### Name: Divi Version: 4.2 Author URL: https://www.elegantthemes.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Klarna ### Test mode: Enabled Your Klarna Checkout account must be in test mode for all configured countries in order for it to work please get in touch with Klarna to check your account status Sweden: Eid not set Secret key not set Checkout URL not set Norway: Klarna Checkout page points to an invalid URL. Make sure you are using a valid absolute URL. Relative URLs are not allowed. Finland: Eid not set Secret key not set Checkout URL not set Germany: Eid not set Secret key not set Checkout URL not set Austria: Eid not set Secret key not set Checkout URL not set UK: Eid not set Secret key not set Checkout URL not set USA: Eid not set Secret key not set Checkout URL not set Terms Page: ? ### Action Scheduler ### Complete: 229 Oldest: 2020-01-07 17:07:32 +0000 Newest: 2020-01-16 21:44:14 +0000 Pending: 1 Oldest: 2020-01-16 22:36:04 +0000 Newest: 2020-01-16 22:36:04 +0000 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –
- This reply was modified 4 years, 10 months ago by Espen Indbjor.
- This reply was modified 4 years, 10 months ago by Espen Indbjor.
- This reply was modified 4 years, 10 months ago by Espen Indbjor.
Hi @espen-indbjor,
Can you create a new thread for your issue with a full description of what is happening? That will make it easier to keep track of the issue. Thanks!
### WordPress Environment ### WordPress address (URL): https://www.aceitunaslorente.com Site address (URL): https://www.aceitunaslorente.com WC Version: 3.8.1 REST API Version: ? 1.0.2 Log Directory Writable: ? WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ? WP Cron: ? Language: es_ES External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.1.33 - Recomendamos usar la versión 7.2 o superior de PHP para un mayor rendimiento y seguridad. Cómo actualizar tu versión de PHP PHP Post Max Size: 200 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.67.0 OpenSSL/1.0.2t SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.21-MariaDB Max Upload Size: 200 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 3.8.1 WC Database Prefix: www_ MaxMind GeoIP Database: ? Tama?o total de la base de datos: 189.46MB Tama?o de los datos de la base de datos: 115.02MB Tama?o del índice de la base de datos: 74.44MB www_woocommerce_sessions: Datos: 1.02MB + índice: 0.02MB + Motor InnoDB www_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB www_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB www_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB www_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB www_woocommerce_order_itemmeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB www_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB www_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB www_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB www_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB www_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 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MyISAM www_wfstatus: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM www_wftrafficrates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM www_wpfm_backup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB www_yoast_seo_links: Datos: 0.17MB + índice: 0.08MB + Motor InnoDB www_yoast_seo_meta: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ?Los mensajes de error no deberían mostrarse a los visitantes. ### Active Plugins (39) ### WPML Multilingual CMS: por OnTheGoSystems – 4.3.6 WPBakery Page Builder: por Michael M - WPBakery.com – 5.4.7 Advanced noCaptcha & invisible Captcha: por Shamim Hasan – 5.6 – No probado con la versión activa de WooCommerce Akismet Anti-Spam: por Automattic – 4.1.3 Google Analytics for WordPress: por Aman Verma – 1.4.3 WooCommerce Product Feed Manager: por RexTheme – 5.13 CM Pop-Up banners for WordPress: por CreativeMindsSolutions – 1.4.9 Contact Form 7 Extension For Mailchimp: por Renzo Johnson – 0.5.10 Contact Form 7: por Takayuki Miyoshi – 5.1.6 Cresta Help Chat: por CrestaProject - Rizzo Andrea – 1.1.7 Customer Reviews for WooCommerce: por ivole – 3.93 Disable Gutenberg: por Jeff Starr – 2.0 Envato Market: por Envato – 2.0.3 Facebook for WooCommerce: por Facebook – 1.9.15 – No probado con la versión activa de WooCommerce Free shipping notification WooCommerce Pro: por PI Websolution – 1.1.2 – No probado con la versión activa de WooCommerce Anti-Malware Security and Brute-Force Firewall: por Eli Scheetz – 4.19.50 LuckyWP Table of Contents: por LuckyWP – 1.9.11 Mailchimp for WooCommerce: por Mailchimp – 2.3.1 MC4WP: Mailchimp for WordPress: por ibericode – 4.7.4 Ultimate Nofollow: por 5fifty – 1.4.8 Really Simple SSL: por Rogier Lankhorst Mark Wolters – 3.2.7 Slider Revolution: por ThemePunch – 5.4.8 GDPR Cookie Consent Banner: por termly – 2.3.15 WC Hide Shipping Methods: por Rynaldo Stoltz – 1.3 WooCommerce PayPal Checkout Gateway: por WooCommerce – 1.6.18 WooCommerce Stripe Gateway: por WooCommerce – 4.3.1 WooCommerce Google Ads Conversion Tracking: por Wolf+B?r Agency – 1.6.2 WooCommerce Google Analytics Integration: por WooCommerce – 1.4.17 WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.4.3 WooCommerce: por Automattic – 3.8.1 Yoast SEO: por Equipo Yoast – 12.8.1 WP Crontrol: por John Blackbourn & crontributors – 1.7.1 Administrador de archivos WP: por mndpsingh287 – 5.6 Smush: por WPMU DEV – 3.4.2 Redirección a Contact Form 7 Pro: por Query Solutions – 1.3.5 WPML String Translation: por OnTheGoSystems – 3.0.6 WPML Translation Management: por OnTheGoSystems – 2.9.4 Wyde Core: por Wyde – 3.7.8 YITH WooCommerce Badge Management: por YITH – 1.3.24 ### Inactive Plugins (7) ### Duplicate Post: por LittleBizzy – 1.1.0 Flamingo: por Takayuki Miyoshi – 2.1.1 Hello Dolly: por Matt Mullenweg – 1.7.2 LiteSpeed Cache: por LiteSpeed Technologies – 2.9.9.2 Page Generator Pro: por WP Zinc – 2.3.3 Schema - All In One Schema Rich Snippets: por Brainstorm Force – 1.6.0 WPML Sticky Links: por OnTheGoSystems – 1.5.0 ### Must Use Plugins (1) ### Page Generator Pro: Performance Addon: por WP Zinc – 1.9.7 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Base de la tienda: #11446 - /tienda/ Carrito: #11449 - /carrito/ Finalizar compra: #11450 - /finalizar-compra/ Mi cuenta: ? Página sin definir Términos y condiciones: #16079 - /terminos-y-condiciones-de-venta/ ### Theme ### Name: GoGreen Version: 1.3.4 Author URL: https://themeforest.net/user/Wyde Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo WooCommerce Support: ? ### Templates ### Overrides: La version 3.5.0 de gogreen/woocommerce/cart/cart-shipping.php está obsoleta. La versión del núcleo es la 3.6.0 gogreen/woocommerce/cart/cart-totals.php La version 3.5.0 de gogreen/woocommerce/cart/cart.php está obsoleta. La versión del núcleo es la 3.8.0 gogreen/woocommerce/checkout/form-checkout.php gogreen/woocommerce/loop/loop-start.php gogreen/woocommerce/loop/pagination.php Outdated Templates: ? Aprende cómo actualizar ### Action Scheduler ### Complete: 111 Oldest: 2019-12-23 00:29:08 +0000 Newest: 2020-01-17 21:00:45 +0000 Pending: 0 Oldest: – Newest: – Canceled: 6 Oldest: 2019-12-23 19:23:21 +0000 Newest: 2020-01-14 17:25:08 +0000 In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –
Thank you for that @alyago!
I can see you’re using an additional analytics plugin, Google Analytics for WordPress – can you try temporarily disabling that plugin to make sure that isn’t causing an interference?
Thanks a lot for your answer fevered,
Actually the other google analytics plugin is used to link my site with analytics…
If i disable it, wont I lose the ability to track audience on my site at all?
I mean, thats the plugin i used to place GA code on any page of my site automatically…
Could you offer me another solution or any other GA plugin you know is compatible with yours?
What do other people use on their sites to use GA with the GA Woocommerce plugin with no conflict? I’d really appreciate any recommendation in this sense please
Looking forward to hearing from you soon
Yes, if you disable it it will stop tracking on the site – the test would only be temporary, so it wouldn’t need to permanently be disabled – just for a short time to see if there is a conflict there. I can understand why you don’t want to test that though! I have not tested the two plugins together, so this would be to test if they are compatible with each other. Our Google Analytics plugin can be used for full site tracking by enabling standard tracking so that may be an option to explore.
The next thing I would suggest is following our self service guide to rule out the possibility of a theme or plugin conflict
tried to deactivate the regular GA plugin and activates standard tracking on yours. It seems to be working now, but sadly it stopped meassuring my audience data such as channels, users, etc… which obviously i dont want
Are you seriously not offering any other option to keep using GA while using your plugin too?
If your plugin prevents me to use normally GA, of course is not a real solution.
HOpe you can help me please
Kind regards
A
Hey there,
Thank you for testing that, and sorry for the confusion here – we’re going to do our best to sort this out for you, and provide an appropriate solution, as we want you to be able to do all the tracking you need. What I asked for was just a test, and the first step in troubleshooting the issue. For the time being, please reactivate the Google Analytics for WordPress plugin so you can continue getting your tracking while we sort this issue out.
Since this will be a more complex issue where we will need to more deeply investigate, please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hey there,
I am going to mark this thread as resolved as there hasn’t been a response from you in a week. If you have further issues please start a new thread or contact us via a ticket
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