Not the best in support when its looks to difficult I think

  • It started all really good, we purchased the plugin and it was really simple in use.
    We added some bundles, because thats what it is for, we got really great and fast support from them…

    BUT THEN! We asked another thing, they tried to solve it and when I checked it wasnt solved.. at least not in they way we expected.. So we asked them to help again..
    NO ANSWER! I asked again… NO ANSWER, my bundles cant go online for sale because its not working as it should… I am not sure if I wanna know how many sales I lost from this, just because they didnt answer to my request..
    We are on for 2 weeks without a reply now… I had good hopes but unfortunately…
    And we are now also too late for the money return… well played guys, well played…

    2 Stars because it started well….

Viewing 1 replies (of 1 total)
  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @mary2mary ,

    We’re sorry for the unhappy experience.

    However, as we have always mentioned in our response to users that we are seriously understaffed and having heavy workloads, it takes more time than expected to solve issues concerning third-party issues. That’s why we always remind users to create a new ticket to have our support agent check the progress of tickets on Ticksy.

    As this forum is for supporting free plugins from WPClever, we should not mention too much about the Premium plugins here. But our Support Forum sometimes encountered an unknown error that hid some tickets from our dashboard, so we lost access to some tickets.

    However, you can always contact us at any time on Ticksy Support Forum and have our support agent to respond to your question within 24-48 hours. Once a ticket is assigned to a developer, so it’s best to submit a new ticket to contact our Support Agent.

    Best regards.

Viewing 1 replies (of 1 total)
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