Not syncing products and stock quantities on some items

  • Resolved ezcomputing

    (@ezcomputing)


    3 years, 6 months ago

    Hi, I’m having issues syncing all products from square. Some are synced, some aren’t. All products/variants have SKU’s. As well as not syncing the correct stock quantities on some products.

    Changing SKU’s and running the import again will import the products that just had their SKU’s changed, it does not fix the quantities issue.

    I’ve tried disconnecting and reconnecting.
    Square is my system of record.

    Any help is appreciated, thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey there!

    Could you share with us logs for Square. You can enable logs, by following the instructions here.

    Thread Starter ezcomputing

    (@ezcomputing)

    Hi! Sure, it’s a really long log so I had to post it elsewhere.
    Here’s the link: https://paste.ee/p/tHozk
    Appreciate your help,

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @ezcomputing,

    Looking at the length of the log, and given the log has some private information we feel it’s better to work on this one via emails. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    You would also want to delete the log from the public domain for privacy reasons. Please share the logs on your email to us along with your site status report. You can find the status report by navigating WooCommerce > Status > System Status > Click – Get system report

    We will be able to help you further there.

    Thread Starter ezcomputing

    (@ezcomputing)

    Thanks. Will do.

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @ezcomputing

    Thanks. Will do.

    Let us know once you’ve done that, so we can respond to your ticket accordingly.

    Cheers!

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    I’ll mark this topic as solved for now as we’re working on this via email (4004550-zen). Please feel free to open a new topic if you have any other questions.

Viewing 6 replies - 1 through 6 (of 6 total)
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