Not syncing products

  • Resolved Kostas Pinakas

    (@flyingfinn64)


    4 years, 11 months ago

    Before a month or so products were not syncing with our eshop. We opened a facebook ticket uninstalled plugin installed again and re synced. No we still get the below message:

    Something went wrong while uploading the product information, please try again.

    Again and again the same issue. Has to do anything with tokenization?
    Is it causing the problems? Its not logical to install again each time its not syncing.

    Please take a look because the alternative is exporting feeds and schedule imports from catalog manager.

Viewing 1 replies (of 1 total)

  • Hey?there,

    Thanks for writing to us about our plugin! I’m sorry to hear that the plugin isn’t working as expected. I’m happy to help out here. ??

    As a first step, would you please try re-connecting your Facebook page to your website by following the directions below?

    1. In your WordPress admin head to?WooCommerce > Settings > Integration > Facebook for WooCommerce.
    2. Click “Manage connection”. See screenshot here:?https://cloud.skyver.ge/o0uDe1np
    3. Head to “Advanced Options” on the popup window.
    4. Click the “Remove” button and confirm. See screenshot here:?https://cloud.skyver.ge/4gummdo4
    5. You will be taken to a fresh Welcome screen to choose a Facebook page.
    6. Set up the connection?as described in our documentation here.
    7. Ensure you leave the?WooCommerce > Settings > Integration > Facebook for WooCommerce?page open while products sync.

    Would you please let me know if the issues persist once you’ve had a chance to follow the above steps?

    Thanks,

    Tamara

Viewing 1 replies (of 1 total)
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