Hi there,
First of all, we’re really sorry that it appears you’ve had some trouble syncing orders from your store. Our tech team has been making some major improvements in the recent weeks to make the process much more stable, but it looks like we still have room to improve in this regard.
Would you mind reaching out to us at [email protected] with a copy of the health check and webhooks as per our Help Centre article here and we’ll do everything possible to turn this around and provide you with a 5 star experience.
Please note: only paid orders are imported to Gelato, so it would be great if you could also send us details of the order placed on WooCommerce.
Once again, we’re very sorry that you’re experiencing trouble with the import of orders and we remain committed to getting this fully functional for you.
Best regards,
Kyle
Customer Service Manager`