Constant problems

  • Constant problems with orders not syncing or being days delayed, no update since months, no compatibility with HPOS and still not updated from Legacy Rest API. Now it’s completely broken and I can not even connect my store anymore with some random error message.

    • This topic was modified 2 years, 6 months ago by regedy1.
    • This topic was modified 3 months, 3 weeks ago by regedy1. Reason: constantly running into issues and no fixes for months
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  • Plugin Support gelatosupport

    (@gelatosupport)

    Hi there,

    First of all, we’re really sorry that it appears you’ve had some trouble syncing orders from your store. Our tech team has been making some major improvements in the recent weeks to make the process much more stable, but it looks like we still have room to improve in this regard.

    Would you mind reaching out to us at [email protected] with a copy of the health check and webhooks as per our Help Centre article here and we’ll do everything possible to turn this around and provide you with a 5 star experience.

    Please note: only paid orders are imported to Gelato, so it would be great if you could also send us details of the order placed on WooCommerce.

    Once again, we’re very sorry that you’re experiencing trouble with the import of orders and we remain committed to getting this fully functional for you.

    Best regards,
    Kyle
    Customer Service Manager`

    • This reply was modified 2 years, 6 months ago by gelatosupport.
Viewing 1 replies (of 1 total)
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