Not syncing Orders

  • Resolved fuzioneer

    (@fuzioneer)


    7 years, 4 months ago

    I have this installed and worked initially really well, but then suddenly stopped syncing orders over to Xero

    This stopped around the end of August, recent entries in the debug page are as follows:-
    796 Your License is expire, Please contact xeroom support team. 2017-08-26 19:14:26
    723 Your License is expire, Please contact xeroom support team. 2017-06-21 21:57:55
    720 Account could not be found. Please Create your bank account on xero and update bank code in xeroom setting’s bank code. 2017-06-20 12:31:38
    718 Account could not be found. Please Create your bank account on xero and update bank code in xeroom setting’s bank code. 2017-06-19 10:39:40

    Note most recent entry in the debug page is order 796 whereas Woocommerce has orders up to 837 but no matching orders in Xero and no errors shown on debug page ?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author palloyd

    (@palloyd)

    Hi

    We did have an issue with the free licences a few months ago due to a hack which has now been fixed. If you reactivate a free licence it should be working fine.

    If it was working before then it looks like your bank account code in Xero has changed. The code in the Xeroom settings must match what you have in Xero otherwise it cannot synch as it has to post transactions to the various accounts when it creates invoices in Xero.

    Let me know how you get on.
    Thanks
    Pete

    Thread Starter fuzioneer

    (@fuzioneer)

    ok i have redone the free license, is there anyway of now syncing the orders that haven’t synced across so I can test it ?

    Plugin Author palloyd

    (@palloyd)

    Hi – you can just run a test purchase and check it through the process. Then delete the order and invoice afterwards. To upload your history we have just released our bulk data uploader for Xeroom but that is only available to purchase not as a free item.

Viewing 3 replies - 1 through 3 (of 3 total)
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