Not syncing correctly

  • Sometimes the plugin works as intended, but mostly it is not syncing correctly or not at all. This way products are displayed with wrong prices or out of stock in merchant center, whilst they are in stock for several weeks. These products are then not shown in Google Ads. There is no way to manually push a sync to make sure they are up to date. Also contact with Woocommerce about this issue is impossible as you will not get a reply on chat. Email is also unfindable. Perhaps this review prompts some support.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Reynier C. (woo-hc)

    (@reynierc)

    Hi @eajlbekkers ,

    Sorry to hear you’re having trouble with the plugin’s syncing. It seems like it’s causing issues with your products showing the wrong prices or stock status. When it doesn’t sync right, try going to Marketing -> Google for WooCommerce, select your products, and click “Sync and Show” under the product feed and check if the status is “Approved”. This should update the info in the Merchant Center.

    If you’ve already tried this and it’s still not working, can you please send us some details of what happens when the sync fails? Screenshots would be very helpful. You can use snipboard.io?to take a screenshot. This will generate a link that can be pasted directly into your response here.

    Looking forward to your response.

    Thread Starter eajlbekkers

    (@eajlbekkers)

    Hi and thanks for the reply!

    I manached to get it synct using the force sync with this syncing url.

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey there @eajlbekkers ,

    Thanks for confirming that you managed to get the sync working. Do feel free to update your review and rating if our help was useful. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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