• Resolved mrpsycho98

    (@mrpsycho98)


    Dear Support Team,
    Plugin not working after latest update 2020.11.19 – version 2.2.0
    The sync page keep notify product being syncing but nothing happened. It keep spinning with “1 item remaining” keep running

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Denys Zaikin

    (@zdenys)

    Hi there @mrpsycho98!

    For the product that is not syncing, could you please share the following details:

    – Is the product in question Virtual, Variable or Simple?
    – Does it have the Facebook Sync setting set to “Sync and show in catalog”?
    – Does it belong to a category or have a tag that’s excluded from sync in the WooCommerce > Facebook > Product Sync settings?
    – Does it have a price set in WooCommerce?

    As a workaround, at least one user rolled back to version 2.0.4 and the sync started to work again.

    I’m looking forward to hearing from you to assist you further. Thanks!

    Thread Starter mrpsycho98

    (@mrpsycho98)

    1) Product- Simple
    2) Using default assign “Sync & Show”
    3) Unfortunately, the sync setting page is auto sync when we go that tab. And it stuck there like forever with indicator showing “Your products are syncing – you may safely leave this page….1 item remaining” and keep spinning, cannot change anything while it sync.
    4) all set with product price

    Thread Starter mrpsycho98

    (@mrpsycho98)

    Also, rolled back didn’t resolved my problem

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @mrpsycho98

    Have you tried to update your plugin to the latest version and try again?

    Please let us know!

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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