Not showing with Betheme on simple products

  • Resolved eyordanovvv

    (@eyordanovvv)


    1 year, 6 months ago

    Hi, the plugin is great, but I think there is a conflict with BeTheme builder as I have a template for my product page and the subscribe form is not shown if the product is out of stock, but it does show only on variable products when variation selected (which makes me think the template cannot be overriden)

    In plugin status page I see:

    Is Subscribe Form Template Override/loaded from Theme? NO

    Please assist me how to resolve this issue. Thank you.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support CodeWooGeek Support

    (@codewoogeeksupport)

    Hello there,

    Good Day!!

    We’re here to assist you.

    Could you please share your simple product URL/link(out-of-stock) with us in order to check the issue in action?

    Let us know.

    Thanks.

    Thread Starter eyordanovvv

    (@eyordanovvv)

    Here is one – https://sediclub.com/produkt/ambra/ . This product is with qty 0 and has backorder turned off.

    Plugin Support CodeWooGeek Support

    (@codewoogeeksupport)

    Hi there,

    We went through your URL, but unfortunately, it encountered a 404 error. Please review it and let us know .

    Thanks.

    Thread Starter eyordanovvv

    (@eyordanovvv)

    Please review now. Item is visible. Thanks.

    Plugin Support CodeWooGeek Support

    (@codewoogeeksupport)

    Hello there,

    Thanks for reviewing it.

    We tested your given URL and noticed that the product is in-stock with the status “Only 1 of this product is available” rather than out-of-stock.

    Please note that the subscription form will be displayed only when the product is “out of stock.” Consequently, we regret to inform you that we were unable to verify this due to the product’s current availability.

    Thanks.

    Thread Starter eyordanovvv

    (@eyordanovvv)

    Sorry about that. My shop manager put it back in stock. It’s now out of stock. Please review. Thank you very much.

    https://sediclub.com/produkt/ambra/

    Thread Starter eyordanovvv

    (@eyordanovvv)

    It seems that the plugin can’t override the Betheme’s builder template. Please let me know how this can be done. Thank you.

    Thread Starter eyordanovvv

    (@eyordanovvv)

    Hello, any support?

    Plugin Support CodeWooGeek Support

    (@codewoogeeksupport)

    Hello there,

    Please contact our dedicated help desk at https://codewoogeek.freshdesk.com/support/home for further assistance. Our core team will provide you with comprehensive support and gather the necessary information to address your issue effectively.

    Thanks.

    Plugin Support CodeWooGeek Support

    (@codewoogeeksupport)

    Hello there,

    Good Day!!

    Our core team has conducted compatibility testing with the ‘Betheme’ theme, and we are delighted to inform you that our plugin integrates seamlessly with it.

    However, it appears that the issue you reported is specifically related to your custom layout (Admin Dashboard > Betheme > Theme Options > Shop > Single Product > Layout > Build your own layout). To resolve this, we recommend switching to the other default layout provided by the theme and checking it out.

    Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
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