Not showing the right number of products

  • Resolved CPCI-Solutions

    (@corentinco)


    1 year, 9 months ago

    Hi, I’m using your plugin for several weeks, with no problem (until now).

    I recently realized that is it not working correctly : on a product page, sometimes it shows 2 related products, sometimes 8, sometime 6…. but it is supposed to show exactly 8 instock products for desktop as I chose in the plugin options.

    I’m using oceanwp and elementor pro.

    Please could you help me on this ? I seem to understand that other people are facing the same issue.

    Have a nice day !

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @corentinco

    Thanks for reaching out.

    We are sorry for the inconvenience caused. We couldn’t replicate the issue when we tested the mentioned scenario on our end. However, we understand that you are facing issues in the related product display section. Let’s take a look at how we can fix this together. It would be nice if you could share the screen recording of the scenario (include the plugin settings page and your product listing page including the status and category of that products) and share it with us via?this link?to identify the issue.

    Thread Starter CPCI-Solutions

    (@corentinco)

    Thank you for your answer, I’ll send you the screenshots.

    Have a nice day

Viewing 2 replies - 1 through 2 (of 2 total)
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