Not Showing on Mobile/Tablet

  • Resolved stevas0159

    (@stevas0159)


    5 months, 2 weeks ago

    Hi

    My form shows on desktop.

    It shows in elementor, and shows in customizer in mobile device mode but does not show on actual mobile devices phone/tablet.

    I am using kadence theme

    Look at all settings cant seem to find any issue and I am using the free version of the plugin

    Any advice would be much appreciated

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @stevas0159,

    Thank you for the topic.

    We checked the website you provided us with and couldn’t find a survey there.

    So, please provide us with the following information for further investigation of your case.

    1. The link, where the given survey is located.
    2. The PHP version you are using.
    3. The WordPress version you are using.
    4. Also, we checked and noticed that you are using a Cache plugin. Please clear all the caches and check the case again.
      The page HTML may have been cached due to which the cached HTML is opened each time and the newly applied changes can’t be seen on the front-end.

      See the screenshot below:
    View post on imgur.com

    Please check this and let us know about the outcome.

    Thank you.

    Thread Starter stevas0159

    (@stevas0159)

    Hi Thanks for the prompt reply.

    https://theeco4expert.org/

    It is definitely visible on desktop (screenshot) the problem is that it is not visible on mobile devices.

    https://drive.google.com/file/d/1rh4P3rvqOkdS6n7W3t2UnOZ2JyLsSOHZ/view?usp=sharing

    However in elementor and customizer when switch to mobile view is shows but not on live site with mobile/tablet

    PHP 7.4 latest version of WP and caches cleared

    *******Also is there a way to have data from form sent to google sheets?

    Thank you

    Plugin Support Jasmine

    (@hyenokian)

    Dear @stevas0159,

    Thanks for your response.

    We checked out your website.
    Most probably, the problem comes from the Cache as there was no survey on your website when we were checking it as a non-logged-in user on PC.
    The same was about a mobile device.

    See the screenshot below:

    View post on imgur.com

    However, when we checked the case without a strong cache generated there, the survey was displayed for us.
    The survey was displayed on a mobile device as well.

    See the screenshots below:

    View post on imgur.com
    View post on imgur.com

    We used the following URL to avoid cache?to some extent:
    https://theeco4expert.org/?S

    Please try to check whether you have cleared the cache for guests or not.
    Try to check the case when the cache is disabled and let us know about the outcome.

    As to the question related to Google Sheets.
    The plugin has an integration with Google Sheets. However, the integration is available only in the Pro version of the plugin.?

    So, please contact us via this form for further discussion. Our customer care specialists will always be happy to help you.
    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @stevas0159,

    We’re closing this ticket for now as we last heard from you 2 weeks ago.

    Unfortunately, we haven’t heard from you via contact form as well.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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