Not sending to customers

  • Resolved garyhawkins

    (@garyhawkins)


    5 years ago

    Hi ive just discovered its not sending the recipiant there giftcards after the customer has purchased. even if i resend via woo commerce or via the gift number in the plugin ive tried dummy test to myself and im recieving nothing please help

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author pimwick

    (@pimwick)

    Hi Gary, since you emailed us directly we will assist you via email.

    da_Mask

    (@da_mask)

    I’m having this problem too, can we make the solution public? I’m using SMTP Post (https://postmansmtp.com/) for emails, and there is no customer email in the logs, only the admin/purchaser ones.

    • This reply was modified 5 years ago by da_Mask.
    da_Mask

    (@da_mask)

    I disabled the “Use the WooCommerce Transactional Email System” setting, and the customer emails were created correctly. They are pretty fugly though.

    Thread Starter garyhawkins

    (@garyhawkins)

    thats what i did too by instruction from admin but im unsure if mine is working yet

    mttindustries

    (@mttindustries-1)

    I’m having the same issue, even with the setting switched off no emails are coming through and no activated cards listed even though they’re been purchased

    mttindustries

    (@mttindustries-1)

    it’s a bad look when the free version won’t even do the one job it’s suppose to. You just lost a sale

Viewing 6 replies - 1 through 6 (of 6 total)
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