Not sending New Post Emails

Hi @franktcmarketing ,

Thanks for reaching out to Icegram customer care! We’re happy to support you!

That’s strange! So to understand what is causing the issue on your end.

Please check and confirm the points below and let me know your thoughts on them

1) Could you please confirm that the post that you are publishing is a newly created one, and not a duplicate or republished?

2) Please check if you are receiving the test email or not.

3) What happened when you published the last post? Do you see any report with the status ‘In Queue’ on the Report screen? If yes, you can click on the Send link and see if the emails are being sent out or not.

If the status is completed, please check if you have received the email in your inbox, or spam folder.

Please verify the mentioned points and let us know your input.

Stay safe & healthy!

Hi @franktcmarketing,

Hope you’re doing great. I wanted to check in with you regarding the issue you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

Have a great day!

Hello there,

We haven’t heard from you in a while.

We hope our previous replies were helpful in resolving your issues.

I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

Thank you.