Not sending new order email to customer

  • Resolved psychic9

    (@psychic9)


    2 years, 9 months ago

    Hi
    I checked all the emails settings. They are on but no customer receive the email new order neither I.
    What can I do?
    Best
    SA

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @psychic9!

    To check whether emails are being correctly generated and sent you to need to install a plugin like WP Mail Logging, and place a test order

    If the emails are being generated, there’s a good chance that the site’s server is blocking them from being sent. In this case, you’ll want to look into a dedicated SMTP provider.

    If the emails aren’t being generated, most likely, something is conflicting with WooCommerce. This document goes over how to check for conflicts.

    Hope it helps.

    We haven’t heard back from you in a while, (I think that at this point you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Not sending new order email to customer’ is closed to new replies.