Not sending if “when payment is complete”

  • Resolved jkhaskell

    (@jkhaskell)


    3 years, 1 month ago

    I have a paid version of the plugin, setup on an order form. I have the current version of the plugin. The form is configured for both Stripe and PayPal checkout.

    If I set “Send Entry to Goggle Sheets” to “When payment is complete”, I never get the data in the target Google Sheet.

    If I set the option to “When anyone submits the form”, I do get the data.

    The test payments are showing as complete, valid and successful with Stripe and PayPal.

    I have notifications that are also set to “Payment Completed” that are working fine.

    Any suggestions?

Viewing 1 replies (of 1 total)
  • Plugin Contributor sbazzi

    (@sbazzi)

    Hey @jkhaskell,

    Since you have the Premium version, we offer premium support,

    Can you log in to your account at crmperks.com,

    From there, feel free to open a ticket,

    Thank You – Sam

Viewing 1 replies (of 1 total)
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