Not sending emails

  • I have this plugins installed for more than two years in a client e-Commerce. On April 11th, they emails notifications related to the orders stops.

    We start troubleshooting and today we decide to Deactivate the plugin, and order emails start working.

    We love this plugin and we want to keep it Active, plus right now all the email templates was build it this this awesome plugin.

    This is the version we got installed:

    WP: 6.5.2, Woocommerce: 8.7.0, Plugin: 1.2.3, PHP: 8.2.18

    Please we need help with this.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Thank you for reaching out to us.

    We would clarify if our plugin relates to reaching an email to your customer’s server.

    1. No relation:

    Our plugin is specifically designed to customize default WooCommerce Emails. Sending WooCommerce emails is not our plugin’s function and typically, WooCommerce emails are sent when there’s a change in the order status.

    2. Relation:

    Your customized email content by our plugin may include numerous HTML codes, which could potentially exceed your server’s limitations on email content and prevent the email from being delivered successfully.

    Our solution in this case is:

    + Please try to download and install a mailog plugin, and test an order to see if the email is sent or not from your site. See this article.

    + In addition, use an SMTP plugin to send emails from your WordPress site. You can see this guide.

    With our given solutions, if the problem persists,?kindly contact us on our Presale forum for further assistance.

    Best regards.

    Thread Starter davidbo2024

    (@davidbo2024)

    Thanks for your quick reply.

    I will try this options and I will let you know.

Viewing 2 replies - 1 through 2 (of 2 total)
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