not sending emails

  • Resolved janfrancioni

    (@janfrancioni)


    1 year, 2 months ago

    I’m trying to send a newsletter but I don’t know why, it won’t send them.

    If I send a test email it works but if I start a real newsletter it doesn’t work. Why?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Hi, do you mean the newsletter remains in “sending” status?

    Is the Tools/Site Health panel reporting you have late scheduled jobs?

    Thread Starter janfrancioni

    (@janfrancioni)

    Hi,

    Everything turns out to be sent. The status is also on sent. But nothing arrives.

    Only the test emails work but when I have to send the real newsletters it doesn’t work.

    Thanks for the help.
    Jan

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, it mean they’ve been blocked by your provider. When you send a test, are you sending a test from the newsletter composer? It could be your provider has really low limits on emails, for example one per minute or like: have you tried to ask them?

    Thread Starter janfrancioni

    (@janfrancioni)

    HI,
    The test was sent from the initial configuration of your plugin and worked without any problems.
    When we launch a real newsletter nothing works.
    We also tried to send a newsletter to just 6 subscribers but that didn’t arrive either.

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, is the newsletter reaches the “sent” status, you should ask the provider to look at the mail system logs. A plugin just “moves” the email to the mailing system, if the latter fails there are no ways to know (you can see only the effect: the email does not reach the inbox). Please, check even the spam folder of the destination mailboxes.

Viewing 5 replies - 1 through 5 (of 5 total)
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