Not sending an emails

  • Resolved samuelmarcinko

    (@samuelmarcinko)


    2 years, 7 months ago

    Hi, I created welcome mail after first buy in Woocommerce. Email should send immediately but I dont receive it. We use for sending emails WP Mail SMTP plugin by WPForms. We use SMTP sending method and all emails are sending fine, but emails from your plugin are not send. In your plugin options I set sending method to SMTP and I set everything like on screen here: https://prnt.sc/s5hmjoQa8746

    I tried to send test email and I received a message that emails are working fine so I dont understand why if I make first purchase on a website I dont receive an email.

    Here is a screen from HELP section: https://prnt.sc/JF95wW5_aj4F

    And here is system info

    name: administrator
email: [email protected]
PHP version: 7.4.27
MailPoet Free version: 3.85.1
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 
WordPress version: 5.9.3
Database version: 10.3.32-MariaDB-0ubuntu0.20.04.1-log
Web server: Apache
Server OS: Linux php74 4.15.0-166-generic #174-Ubuntu SMP Wed Dec 8 19:07:44 UTC 2021 x86_64
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
PHP max_execution_time: 600
PHP memory_limit: 512M
PHP upload_max_filesize: 256M
PHP post_max_size: 512M
WordPress language: sk_SK
Multisite environment?: No
Current Theme: Pure Slovakia (version 1.0)
Active Plugin names: classic-editor/classic-editor.php, classic-widgets/classic-widgets.php, contact-form-7/wp-contact-form-7.php, duplicate-page/duplicatepage.php, elementor/elementor.php, essential-addons-elementor/essential_adons_elementor.php, essential-addons-for-elementor-lite/essential_adons_elementor.php, et-core-plugin/et-core-plugin.php, loco-translate/loco.php, mailchimp-for-wp/mailchimp-for-wp.php, mailpoet/mailpoet.php, revslider/revslider.php, templately/templately.php, waspthemes-yellow-pencil/yellow-pencil.php, wc-smart-cod/wc-smart-cod.php, woo-variation-swatches-pro/woo-variation-swatches-pro.php, woo-variation-swatches/woo-variation-swatches.php, woocommerce/woocommerce.php, wp-mail-smtp/wp_mail_smtp.php, wpforms-lite/wpforms.php, wpify-woo/wpify-woo.php
Sending Method: SMTP
Sending Frequency: 100 emails every 5 minutes
Send all site's emails with: current sending method
Task Scheduler method: WordPress
Cron ping URL: https://eshop.pureslovakia.sk?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: [email protected]
Default Reply-To address: [email protected]
Bounce Email Address: 
Total number of subscribers: 3
Plugin installed at: 2022-04-04 20:52:56

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @samuelmarcinko,

    From your description, and what I can see in your screenshots/system info, it seems sending is working, it’s just the WooCommerce “First Purchase” email that is not sending.

    Please note that WooCommerce emails will only send if the customer is in “Subscribed” status. There’s more information about this in our documentation here:
    https://kb.mailpoet.com/article/277-woocommerce-automatic-emails

    WooCommerce Automatic emails created with MailPoet will be sent only to “Subscribed” users. If they’re still “Unconfirmed”, the email will be scheduled but not sent until they confirm their subscription via email (if double opt-in is enabled).

    Also, the emails will be triggered only if the order status is “Processing” or “Completed”.

    Is the email address you placed the order with currently in “Subscribed” status? And is the order in “Processing” or “Completed” status?

    Please let me know about that, or if you have any questions. Thank you!

    Hi there @samuelmarcinko,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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