Not seen PopUp

Thank you for using Hustle. Do you have any display conditions set that would limit display to logged in users?

For example, if you have the visitor not logged in condition set, only users that are not logged in would see the Pop-up.

Let me know how this works for you!

• This reply was modified 7 years, 8 months ago by jdailey.
• This reply was modified 7 years, 8 months ago by jdailey.

Hello @goala2016,

Thank you for your rating ??

Would you please share a link to your site so we could have a closer look?

If you use a cache plugin on your site, or/and minification feature enabled, it might prevent the popup from showing. Would you please try deactivating the plugin and check if the popup will show up?

Please let me know how it went!

Kind regards,
Nastia

Hi, thanks for your prompt reply, I am doing the verification as you say, and it is not cache problem, the website is:

https://www.goalaweb.com/agendaescolar/

If you need the username and password to access WordPress to view the internal settings you can send me an email to [email protected] and I will give you access.

Hello @goala2016

Hope you are doing well!

We’ve contacted you via email you’ve provided and we kindly waiting for your response.

Have a nice day and take care!

Cheers,
Nastia

Hello, I have not received any emails from you, the problem of not showing the pop-up can be z-index? I have seen in the mobile version that is hidden behind my web page, since in the mobile version when I go down it shows me a piece of pop-up hidden beneath my web, is there any possibility of bringing it to the front?

Hello @goala2016

Hope you are doing well. It looks like an email that you provided is not valid.

I’ve checked your file again and as you mentioned, the popup indeed showing under the content.

Please try this CSS code, add it to a CSS Editor of your theme. If you don’t have a CSS editor, please try the Simple Custom CSS plugin.

.wph-modal {
    z-index: 9999;
}

Let me know if this fixes the issue.

Kind regards,
Nastia