• See my settings https://i.imgur.com/Cae1qLM.png
    1) I cant see the badge evern repeated cache clean
    2) I have placed order from incognito window but the popup for review not displayed.

    I am using wp rocket, is there any specific modification I have to in WP rocket settings? e.g js files
    Please guide me

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author storessential

    (@storessential)

    Hi @vismithams

    I have had a look at your site and can confirm that the JavaScript code is not showing in your page source. Please can you try disabling WPRocket, then view your page source (right click on Chrome and select “View source”).

    If the review badge is enabled, you should be able to see the following line somewhere in the source: <script src="https://apis.google.com/js/platform.js?onload=renderBadge" async defer></script>

    Thread Starter Vivek Narayanankutty Nair

    (@vismithams)

    Thank you for responding.
    The review badge is started showing but its hiding other widget placed on right and left bottom. I have disabled it from settings. I wish you could give more placements options in future updates.

    Regarding review popup, I am still not sure is that working our not? Will you be able to check that? Or guide me. This is the current settings https://i.imgur.com/7VYvqJH.png
    Also please let me know ‘What is estimated delivery (days}? If I set it to ‘0’ then that means the popup will immediately showing and if set more than ‘0’ then googlw will notify over email?

    Plugin Author storessential

    (@storessential)

    @vismithams That’s good news. The plugin adds the code for Google to display the badge, whether the badge shows or not is then down to Google itself. I’ve noticed on a few of my own ecommerce sites that initially it can take some time to start showing properly.

    In terms of placement, Google only provides three options – bottom left, bottom right and inline. I’m hoping to be releasing an update soon to provide the inline option as a shortcode so that you can place the badge in a widget.

    Looking at your settings, the popup should be displaying at checkout. Again, the plugin just provides the code for Google to show the popup, whether the popup then shows is down to Google. They don’t always show the survey popup to every customer on every transaction, but it should show the majority of the time.

    The estimated delivery days helps Google to decide when to send the survey email. For example, if your orders are usually delivered to your customers within 2 days, you choose 2. Google then won’t send the survey email to the customer until at least 2 days have passed, to ensure that your customer has received the goods before being able to review.

    I hope that all helps, let me know if you have any other questions ??

    Thread Starter Vivek Narayanankutty Nair

    (@vismithams)

    Thank you very much for the detailed explanations. I am good to go now. Awaiting for all best updates and good luck.
    I am setting delivery days to 1 and leaving badge unchecked until we get more than 100 reviews.
    Thank you very much once again
    Vivek

Viewing 4 replies - 1 through 4 (of 4 total)
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