not searching product numbers

  • Resolved jeanettekwok

    (@jeanettekwok)


    3 years, 11 months ago

    When I did a search for Tahoe 8824 and results came up but not that product. Also, if one puts in just the number and not the complete product name it won’t return anything. How do I configure for this>

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author ILLID

    (@mihail-barinov)

    Hello,

    Please tell me – is this ‘Tahoe 8824’ a product title or some value of a different product field?

    Regards

    Thread Starter jeanettekwok

    (@jeanettekwok)

    Yes it’s part of the product name.

    Plugin Author ILLID

    (@mihail-barinov)

    Please tell me – did you change the ‘Search rule’ option from the Performance tab?

    Regards

    Thread Starter jeanettekwok

    (@jeanettekwok)

    No I did not change this. What should the search rule option say?

    Thread Starter jeanettekwok

    (@jeanettekwok)

    to confirm nothing has been changed in the performance tab. No settings were changed. It seems to be ignoring the numbers in the product name field. When I type in “2624” which is a product, it says there are no results.

    Plugin Author ILLID

    (@mihail-barinov)

    Yes, you are right. For some reason numbers in the product title are ignored. But it is not the default plugin behavior. Please tell me – did you use any custom code snippets to make any changes in the plugin search behavior?

    Regards

    Thread Starter jeanettekwok

    (@jeanettekwok)

    no there was no custom code used. I just installed it.

    Also can your plugin search categories? The categories we will need: https://interfacemasters.com/products/
    Topmost categories and the categories underneath in blue.

    Thread Starter jeanettekwok

    (@jeanettekwok)

    I have purchased the premium version to see if there is any difference. Currently, it has been reindexing the table for over an hour and still at 0%.

    Plugin Author ILLID

    (@mihail-barinov)

    Also can your plugin search categories? The categories we will need: https://interfacemasters.com/products/

    Yes, it is possible. Please open plugin settings page -> Search results -> Archive pages option and enable Categories search.

    Regards

    Hi,

    same issue here. Sometimes numbers are not found on the live search result (no issue when the result is shown from research page).

    Any news?

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘not searching product numbers’ is closed to new replies.