Not saving translated title

Please read
https://wpglobus.com/faq/when-i-save-one-language-everything-published-in-the-other-language-disappears/

I’ve gone through every step mentioned, I noticed Gutenberg doesn’t work anymore although I don’t have the disable plugin.

On the second language tab while editing a page, where I can only use Visual/Text Editor, no page builder, is that normal?

Please contact us as described on
https://wpglobus.com/contact-us/

I’m using the first option of contact, should I use the second?

second