Not saving services, can’t finish setup

  • Resolved TheGentAtWPforum

    (@thegentatwpforum)


    3 months, 3 weeks ago

    Hello there!

    Used your plugin for various sites already but this time it doesn’t let me save the services page, the blue check isn’t showing and therefor I can’t finish setup. All other pages of the setup work just fine, tried to deactivate plugins one by one but still can’t save services.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support antoiub

    (@antoiub)

    Hello @thegentatwpforum ,

    Thank you for reaching out.
    Could you please open the browser console within the browser inspector while you are saving the services page? The console should display the error or reason why the page is not saving.

    Please let me know what you find.

    Thread Starter TheGentAtWPforum

    (@thegentatwpforum)

    No error, it just jumps to the next screen without saving leaving the blue check circle blank. Never had that on any other installations, same hoster and configuration as many others that worked fine.

    Plugin Support antoiub

    (@antoiub)

    Hello @thegentatwpforum ,

    Understood. Have you installed anything new recently? This issue typically occurs due to interference from a firewall (on the hosting/server side or within WordPress), cache, or performance/optimization plugin. Check also the REST API behavior in these plugin if installed.

    Could you please check if your site health is showing any issues in the settings? Additionally, are you using a PHP >=7.4?

    Looking forward to hearing you soon.

    Plugin Support antoiub

    (@antoiub)

    Since we got no response, I’m closing the thread. Feel free to respond if you have any updates.

    Thread Starter TheGentAtWPforum

    (@thegentatwpforum)

    Running php 8.2, but I finally switched to Borlabs, can’t find any hints on why it didnt’t work since Complianz works on all other sites I made. Sorry, but thank you for your help, much appreciated!
    Complianz will still be my first choice on new projects! ??

Viewing 5 replies - 1 through 5 (of 5 total)
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