Not saving configuration data

  • Resolved debug

    (@debug-1)


    5 years, 6 months ago

    Hello
    I have used your plugin for quite sometime and I thank you, but recently it stopped registering data. I checked the configuration page at
    /wp-admin/admin.php?page=enhanced-ecommerce-google-analytics-admin-display
    and there I saw that all the fields are blank
    I inserted them again but upon saving form remain blank, no data are saved.
    I disabled and deleted the plugin, installed it anew but it is always the same.
    Analitycs code is there because the theme (Enfold) has a fiend to add it
    Thank you
    Mauro

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi @debug-1,

    Thank you for writing to us!

    Request you to contact us at analytics2(at)tatvic(dot)com so we can assist you further.

    Regards,

    Hi @debug-1,

    for me the problem was that the serialized data in database was malformed.
    Script on line 45 in file /admin/class-enhanced-ecommerce-google-analytics-settings.php could not properly unserialize that data.
    Deleting option “ee_options” from database fixed it and i could insert proper config once again. Unfortunately i could not find the cause for this to happen in the first place.
    Hope that solves it for you.

    Best regards

    Thread Starter debug

    (@debug-1)

    Hi dankas12

    i contacted the support by email and that exactly was the solution suggested

    They were very fast and helpful. I think that they are trying to understand why it happened and they will fix it

    Hello, I entered the Enhanced Ecommerce Google Analytics configuration page input field and clicked Save to set ,but the content is empty. I disabled and removed the plugin and reinstalled it but it is always the same. How can I solve it?

    Plugin Author Conversios

    (@tatvic)

    Hi @echo1230,

    Delete the option “ee_options” from database & insert proper config once again. It will resolve the issue.

    Our team is working on it to find the exact culprit for this. Hope we’ll find it soon.

    Regards,

    Thread Starter debug

    (@debug-1)

    Hi echo1230,

    As suggested from Tatvic support:

    1. Remove the row “ee_options” from the table “wp_options” table of the live site database.

    2. Enter the settings again in our plugin & save it.

    To do it you must have access to your PhpMyAdmin (or similar tool offered by your provider), open table wp_option, search for ee_options and delete it

Viewing 6 replies - 1 through 6 (of 6 total)
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