Not retrieving new reviews

@socialsparkmedia There is a chance that reviews will fall between the cracks if you retrieve relevant reviews (rather than newest or a combination of these).

If you expect 1 or 2 reviews per week, Daily is usually plenty.

You can always use “Clear Cache” to force a new collection – if this is run with some time between each API request.

I recommend giving the HTML Import a go to see what reviews may have been left out from the Places API – this can be informative as well as practical. This process was originally intended to collect the less-relevant reviews and those left before the installation of the plugin – but nowadays, it’s primarily there to build up the initial archive.

Let me know how this goes and I’ll assist further if needed.

• This reply was modified 1 year, 3 months ago by Design Extreme. Reason: Added paragraphs 2 and 3

Thanks, the HTML import worked, so it’s displaying the new reviews now. Still weird though because the back-end tab for reviews says “44”, but the front end still says “35” and I have the new ones. For the HTML import I selected “only import original” and “import empty reviews”. I did change the settings to “retrieve new reviews only” and “synchronize daily,” (I only had it hourly for troubleshooting).

This is the shortcode I’m using: [reviews_rating icon=”false” name=”false” vicinity=”false” date=relative limit=6 view=3 loop=-1 interval=10 excerpt=250]

It seems to be fine though, just wanted to give you that add’l information about my settings in case there was something else I need to change.

Thanks for your help!

@socialsparkmedia Please ensure you clear you page cache and perhaps, the plugin’s cache – this should ensure the latest overall rating count is accurate.

I did not know there was cache clearing for the plugin – that did it! Thanks so much.