Not reliable

  • People could not pay for over two weeks. Reason: the checkout page gave this error message: “Billing Country undefined is not valid”. According to Mollie support this was due to an update in woocommerce and I had to install a paid plugin enabling a mandatory billing country field. However, Mollie seemed to be the only payment method requiring this field, all other methods I tested worked fine. This seems to be a Mollie plugin issue but instead Mollie was blaming others. Great support (not)…..
    I’m switching to another payment provider.

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    Thank you for sharing your feedback.

    We apologize for the inconvenience you experienced with the Mollie plugin.

    While it is possible to remove the billing country field, we do not recommend doing so. Mollie provides several country-specific payment methods, which may not be available if this field is disabled.

    However, suppose you disable the field and do not set a default customer checkout location. In that case, the plugin will use your store’s location and display only the payment methods applicable to that country. But rewriting the country ids used by WooCommerce can lead to potential issues.

    Under normal circumstances, there shouldn’t be any issues with this setup, even when the billing country field is disabled. We understand, though, that things don’t always work perfectly on the first try or when something changed else on the site. The Mollie Support Team would be happy to investigate this issue further with you and help find a resolution.

    Thank you for your understanding.

    Kind regards,
    Niklas

Viewing 1 replies (of 1 total)
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