Not Refreshing

  • Resolved jennakret

    (@jennakret)


    3 days, 15 hours ago

    Hello, the PetPress plugin does not refresh on our website, so our animals on our Adopt page stay stagnant for many days at a time. I have been deactivating and reactivating to get our adoptable pets updated, but that is not sustainable long-term. Is there a way I can get it to refresh more often? Even once a day would be better.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jim Briggs

    (@brygs)

    Hi, Jenna, sorry you’re having difficulty. The data should update every 30 minutes, but I can see on your page that your data is two days old. I think what is happening is that your “adopt” page is being cached by your website. If I change the URL to https://rhhumanesociety.org/adopt/?x=1 then I get current data — this is because the caching feature you have is fooled by the addition of the ?x=1 to thinking it’s a different page, and serves up a fresh copy. (You can try this yourself, just come up with a different number each time because the URLs need to be unique to avoid seeing a cached version).

    The fix for this would be to not cache the page that contains the PetPress shortcode. I can’t tell you how to do this because I cannot determine from the outside what caching plugin you are using. Most caching plugins allow you to specify specific URLs or URL patterns to exclude from caching.

    If you continue to have problems, please let me know what caching plugin you are using and we can track down the right steps.

    Thread Starter jennakret

    (@jennakret)

    You are right, it was our cache plugin! I deactivated cache and it seems to be refreshing normally now. Thank you for your time.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.