Not redirecting to order received page

  • Resolved justin77

    (@justin77)


    1 year, 10 months ago

    Nitropack had a great impact on my site speed but I noticed as soon as I turned it on 1/10 orders didnt completely properly

    1. Customer fills in checkout details and clicks place order
    2. Page is loading for a few minutes
    3. Checkout page restarts with error “session timeout”
    4. Customer then places another order (even though the first order actually completes in backend)

    As soon as I turn off nitropack it stopped. Never had a duplicate order before in 10 years.

    The page I need help with: [log in to see the link]

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  • Thread Starter justin77

    (@justin77)

    Nitropack customer support are adamant that nitropack doesnt affect the checkout but this issue didnt happen before nitropack was installed and stopped once i uninstalled nitropack

    Plugin Support Nikol @ Nitropack

    (@nitronikol)

    Hello @justin77 ,?

    Thank you for reaching out! 

    From what I see, the case is currently handled by our Customer Team, as we wait for your reply in order to further escalate the case to our Technical Department that will look into the issue in-depth and assist you further. 

    We await your reply in your ticket as requested from you.

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