Not Recording Visitors

Hi @bkskogrand

I have reviewed the link you provided and the statistics are recording correctly, so there shouldn’t be any issues. Have you had any visitors during the time period you mentioned?

Please check the plugin settings to see if you have applied any Filtering or Exceptions, and also ensure that the options Track Page Views, Monitor All Content Types, and Cache Compatibility Mode are enabled under Settings – Basic Tracking.

Also, please note that if visitors are using ad-blockers or tracking-blocking extensions/DNS, visits may not be recorded.

Please let me know if you have any further questions or need assistance.
Regards,

Hi @amirfallah,

We actually have had a lot of visitors during that time period, as it was commencement weekend at our university and we had numerous stories in the St. Thomas Newsroom about the commencement ceremonies.

The one option that wasn’t checked was Monitor All Content Types. I have since enabled that.

It still shows 0 visitors.

Best regards,

Brant

We are able to see that there are views, but it says the number of visitors is zero.

The vast majority of our visitors would not be behind an ad blocker as even our own visits are not showing in the data.

Thanks,

Brant

Please let me know which version of the plugin you are using. If the plugin is not up-to-date, please update it and check whether the issue has been resolved or not.

If the issue still persists, please let me know which menu and section you view the views, and in which menu and section it displays the visitors as 0?

Best regards,

Hi @amirfallah,

We are using version 14.7 of WP Statistics and version 1.3 of WP Statistics Data Plus.

We are able to see views using Statistics > Views or Statistics > Post Types.

In the Statistics > Views, it shows the visitors as 0. That’s also the case in Statistics > Overview and Statistics > Online.

Under Statistics > Visitors, it shows the last visitor as being on May 25.

Thanks,

Brant

Hi @bkskogrand,

We released a new update a few hours ago. Please first upgrade the plugin to version 14.7.1, and then go to Settings – Restore Default Settings to restore the settings to their defaults.

Then, enable the Cache Compatibility Mode option in Settings – Basic Tracking, and visit your website from another browser or in Private/Incognito mode. Check if the issue still persists on your site or not?

Regards,

Hi @amirfallah ,

WP statistics resumed recording visitors June 1. It didn’t record visitors from May 26-31.

Best regards,

Brant

Hi @bkskogrand,

There was probably an issue or interference on your website within the mentioned time frame, which resulted in the failure to record visits. If such an issue occurs again, please let us know so.

We appreciate your cooperation.
Regards,