Not recognize accounts in checkout

  • Sergio

    (@srosales1000)


    2 years, 7 months ago

    Hi!

I'm writing because at checkout page the field customer information it's not recognizing emails from customers or subscribers, it just recognize my email, wich is an administrator account, but there is another administrator and do not recognize neither.
For this reason it invites you to create a new account and there is a conflict, because there is already an existing account with that mail. I already deactivate all plugins and nothing.  I hope you can help me.

Thank you very much

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Srosalaes !!

    I tried to check these issues and could not find the required information.
    Maybe needed wp information.
    maybe the theme author will look at this.

    • This reply was modified 2 years, 7 months ago by Sandip Giri.

    Hi @srosales1000, sorry for the delay.

    Yes, we are aware of this and are working on the fix. We are sorry for the inconvenience you may have because of this.

    Anyway, this issue should happen only when the Modern checkout is chosen. Everything should work fine with Default, so in the meantime, you might want to use it until the fix for this issue is released.

    Kind regards,
    Herman ??

Viewing 2 replies - 1 through 2 (of 2 total)
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