Not receiving woo app notification

Hi,
For a quick check, you can disable the “custom order status manager for WooCommerce” plugin and test the notification again.
If it’s not working, then there is something wrong with your setup.
But we have not found any issue with the latest version like this.

ok. Today too late here. Tomorrow I will do this test. Thanks for quick reply

I was not able to sleep I decided to make some tests.

disabling plug-in I receive new order notification

when I activate the plugin, i don’t receive notification.

Same for me. I don’t use mobile app. The admin notifications of new order stopped being sent. phpMail log shows no errors, the admin notification is simply not being sent (no record in log).

Client notifications still work.

Rolled back to 1.1.0.

• This reply was modified 1 year, 1 month ago by kfomichev.

Hi @kfomichev & @cyrusmz ,
By default there is a “Email Recipient” option in custom order status. most probably you guys are set Customer for that field.

To get admin notification add admin email in the “Email Copy” field.
More info in the documentation: https://brightplugins.com/docs/custom-order-status-manager-for-woocommerce-documentation/

There are client notifications (for new order or custom/built-in order status changes), they work ok for me.

But there is also a default woocommerce admin notification which is being sent on any new order creation. It is #1 in the notification list and is called “New order” and should work regardless of any plugins. The setup link on my installation is /wp-admin/admin.php?page=wc-settings&tab=email&section=wc_email_new_order

The new 1.1.1. version somehow breaks it.

• This reply was modified 1 year, 1 month ago by kfomichev. Reason: typo
• This reply was modified 1 year, 1 month ago by kfomichev.

We confirm the existence of this bug and will release a patch very soon.

Great. Waiting for it.

New Order Email not sending issue has been resolved in version 1.1.2. Please update to the latest version.

hi, I have updated. I’ll do some tests. Anything wrong, I will report. Thank you…

hi, after some tests I found some issues.
I receive email notification but not receiving WooCommerce mobile app notification.

Normal behavior of WooCommerce without plug-in is:

when a order is received, instantly system do following steps:

1. reduce stock,
2. put on hold stock,
3. send notifications to mail and mobile app.
   

with plug-in behavior is: when order is received, system does:

1. change status to defined status and only send email notification that order is received.

when I change status (manually) to processing then system does:

1. Change order status to processing and send mobile notification only.
   

Conclusion: plug-in still have issues.

before last 2 updates, when receive order WooCommerce system behavior was:

1. reduce stock
2. put reduced stock on hold
3. put order on processing
4. sending notification on mail and mobile app
5. changing status to programmed status by plug-in.
   

but on that time bug was that, after some time (strange behavior), for some of orders, status was changing by self (randomly). so after some complaints you added patch which create notification issues.

I try best to explain.

• This reply was modified 1 year ago by cyrusmz.
• This reply was modified 1 year ago by cyrusmz.

Will this plugin get any solution?

Thanks cyrusmz, we are still checking this behavior. Maybe we will include different options to change status, since each way is more (or less) suitable to different business