Not receiving unlock email

  • Resolved es32

    (@es32)


    4 years, 10 months ago

    Hello!
    Today I was going through my Wordfence settings, and I added /wp-admin/ to the blacklisted URLs thinking that it would automatically whitelist my IP. Regardless, I am now locked out of my WordPress Admin panel and when I try to put in the email to unlock it, it says the request was received but I don’t get an email. Any help would be hugely appreciated! Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey @es32,

    The quickest way back into the site is to rename the Wordfence plugin directory found in wp-content > plugins to something like wordfence.bak, this will manually disable it.

    Have you checked the spam, just in case?

    Are you receiving any other emails from the site? You can test this by navigating to Tools > Diagnostics > Other Test, which is at the very bottom of the page. You’ll notice two options to send test emails.

    Send a test email from this WordPress server to an email address
    Send a test activity report email

    Please let me know how it goes.

    Thanks,

    Gerroald

    Thread Starter es32

    (@es32)

    Hey @wfgerald!

    How do I access the Wordfence plugin directory if I can’t access the Admin dashboard? I’ve checked my spam and I have also confirmed that the email I use works, but I still have not been getting any emails from Wordfence.

    • This reply was modified 4 years, 10 months ago by es32.
    • This reply was modified 4 years, 10 months ago by es32.

    Hey @es32,

    You’ll actually want to do this via FTP or your hosting control panel. If you’re not sure how to do this your host can help with it.

    Once you’re back in the site please try the email tests and we’ll take a closer look at the email issue.

    Thanks,

    Gerroald

    Hey @es32,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 4 replies - 1 through 4 (of 4 total)
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