Not receiving some approved contact form entries (wpforms)

Hello @layscough.

The fact that CleanTalk catches requests before then a form will complete a data validation, so if the visitor entered the data incorrectly and sent the form, we will receive the request before the form gives an error.

As an example, a visitor enters an invalid email (without @), like as email#example.com and sends a post comment. So, CleanTalk checked this request and after it, a form will generate an error “ERROR: Please enter a valid email address.” You will see this request in the CleanTalk logs, but the form itself will not process it and will not send you this message.

If you use a captcha, then every time the user enters a captcha incorrectly, this request gets into the CleanTalk logs.

It is also possible that the request is sent when not all required fields are filled in. You can check it by your logs.

If these are not your cases, please deactivate our plugin and do a lot of form filling. Use different browsers and devices. Did everything come to your email?

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.