Not receiving scan results email – Follow up

Hi

Our plugin doesn’t send any emails. WordPress does that as we use the WordPress mail function to send Wordfence related emails. You can ask your hosting provider if they can see why WordPress is not sending all email.

WordPress not sending all emails is a common problem.

Many people find using an external SMTP email server plugin to send WordPress mail to be far more reliable than their hosting provider’s email server.

Another possibility is that a mail spam filter somewhere along the chain is possibly seeing the scan result emails as spam or potentially malicious due to misinterpreting the content of the emails and aren’t reaching your email account to even go into the spam folder.

Thanks, @wfphil.

I’m already using SMTP and having no isseus with other emails, including other emails from Wordfence.

I’m using Mailgun. I’ve checked the Send log and there aren’t any scan results emails being sent, so receiving the emails isn’t the problem.

What is the title of these emails?

I only see email with this title format being sent:

“Wordfence activity for September 16, 2024 on hobbies4.life”

What else can we check?

Hi @asafm7

Thank you for the update and sorry this one got missed.

The email subject field will contain “Problems found on [site’s your domain name]” if the scanner has scan results to inform you of.

Thanks, @wfphil.

The emails were filtered by Gmail.

Thank you for your help.