Not receiving order alerts on Woocommerce app

  • Resolved lefemi4231

    (@lefemi4231)


    11 months, 2 weeks ago

    I have installed Jetpack only for receiving new order alerts on my phone using the official Woocommerce app, but it’s not working.
    I have enabled JSON API and Notifications modules and Woocommerce app connects fine with my site but I don’t get new order alerts even though the app settings are set fine for notifications.
    I have also enabled the Legacy API in the Woocommerce advance settings as someone suggested but it’s still not working.
    Can you suggest any workarounds?
    Btw I’m using Blocksy theme.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter lefemi4231

    (@lefemi4231)

    What a pathetic support team. No one has responded even after 4 days of opening this ticket.

    P.S. For everyone else facing the same issue: I tried everything but nothing worked. Eventually I just uninstalled the Woo app and reinstalled it from Playstore and everything started working normal, including the new order alerts, lol.

    I’m closing this ticket but what a shame for the useless support team of this plugin.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – I’m glad to hear the issue has been resolved now.

    Also, I’d like to let you know we have experienced an unusual influx of requests, which is impacting our response time. Please accept our apologies for any inconvenience caused.

    We appreciate your patience and the effort you’ve put into resolving the issue on your own.

    If you encounter any future issues or have additional questions, please don’t hesitate to reach out. We are working to improve our processes and appreciate your feedback.

    Thank you for your understanding.

Viewing 2 replies - 1 through 2 (of 2 total)
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