Not receiving notifications

  • Resolved trishosuch

    (@trishosuch)


    8 years, 2 months ago

    Hi there,
    Our users are not consistently receiving notifications when they click on the “notify me of follow-up replies” option when they post. We just installed your plugin in the hopes that it would resolve this issue, but haven’t seen any notifications come through yet. We are using the Postmark plugin as well to manage emails. Do you have any suggestions for what we should look at to see why this feature doesn’t seem to work for us?
    Thanks so much!
    Trish

    • This topic was modified 8 years, 2 months ago by trishosuch.
Viewing 1 replies (of 1 total)
  • Plugin Author Markus Echterhoff

    (@mechter)

    This is not really a support question for AsynCRONous bbPress Subscriptions, but let me see if I can help anyway.

    Try disabling the Postmark plugin to test sending via php. If you can’t send mails from this system, try installing an SMTP plugin and test with a different mail server. I don’t know Postmark, perhaps there’s a connection issue or the notification mails are being blocked for some reason.

    If that doesn’t help, check whether users are really being subscribed in the database after posting with the notification box checked. I’m not sure how things could go wrong here, but then again I don’t know your setup, so that may be another thing to try.

    Let me know if this turns out to be an issue with bbPress, I’d like to look into that.

Viewing 1 replies (of 1 total)
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