Not receiving notification of pending payment orders

Hi @mane14951,

As admin you should receive new order notifications – please check the parameters under WooCommerce > Settings > Emails. To know more about email settings check out this page: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#email-settings.

You’ll also want to check if emails are being correctly generated and sent. You can do this by installing a plugin like WP Mail Logging.

If emails are being generated, then there is a good possibility that the server is blocking them from being sent. In that case, you would need to contact your email service provider.

Lastly, here is a guide that will be helpful.

I hope this helps.

Hi @rainfallnixfig
I received the notification of order completion (customer payment completed), but I did not receive the notification when the customer just ordered the same product (payment not completed).

Hi @mane14951,

Thanks for the clarification.

Kindly note that the core WooCommerce plugin does not have an email for Pending payment orders. We’ve explained further in the following guide: https://docs.woocommerce.com/document/email-faq/#section-2

However, you can use plugins like AutomateWoo for sending emails at any status.

Thanks.

• This reply was modified 3 years, 7 months ago by abwaita a11n. Reason: *added clarifications

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful.

If you have further questions, please feel free to open a new topic.

Thanks.