Not receiving new order email for vendor

  • Resolved mickieann

    (@mickieann)


    4 years, 6 months ago

    Hi, your plugin works fine. But I’m having problems for the vendor. When a customer orders, the vendor is not receiving new order email. I tried to deactivate each 3rd party plug in to know what causes this problem. When I deactivated your plug in, I tried to order and I finally received the new order email as a vendor. I activated it again and tried to order, the problem happens again, no new order email for vendor.

    I tried changing to php, woocommerce and WordPress — still vendor is not receiving new order email..

    I hope we can resolve this issue because our site is 95% done already….

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WPFactory

    (@wpcodefactory)

    Hello @mickieann ,
    I can’t reproduce your issue here on my end.

    1. This is happening for already registered and verified customers or only for new users?

    2. Please try to check/uncheck the ”
    Send as a separate email” option

    Plugin Author WPFactory

    (@wpcodefactory)

    I’m marking it as “resolved” for now. Let me know if you notice anything else or still want some help

Viewing 2 replies - 1 through 2 (of 2 total)
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