Not receiving lockout email

  • Resolved eSabthok

    (@esabthok)


    1 year, 7 months ago

    Hi, I tried many times to receive lockout email to access dashboard but I am not receiving any emails from wordfence. I used correct username and password but still lockout from accessing my site. Is the only way is to change folder name in cpanel?

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @esabthok, thanks for reaching out to us.

    I’m happy to provide you with instructions on how to get back into your site at the moment, if you’re not receiving lockout emails. Follow these steps:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Refresh your dashboard and you should be able to see Wordfence Active again. If not, go to the Plugins page and Activate it.

    If that doesn’t work, you may need to log in using a mobile device (using mobile data if your wifi IP is likely to match the one blocked) and remove your IP from the list in Wordfence > Blocking.

    Emails come from your site and not our servers, so I’m surprised to hear unlock emails aren’t being received but others might be making it through.

    • The emails (they come from [email protected]) might be sent to junk mail folders by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
    • This isn’t like regular emails you send and receive, but rather server alert messages. Usually, a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
    • If you have a third party plugin for sending emails with another service, like Gmail, it could be stopping these alerts from going out. Reaching out to the plugin author for support can help.

    Let me know how you get on!
    Peter.

    Thread Starter eSabthok

    (@esabthok)

    Hi, thank your for your reply. I began to receive those emails after this post. But when I click to unlock it says invalid key. When I checked the time email was send it was more than 1 hour ago and it expires in 30 min.

    I am still locked out. I tried to get unlock email but received after 1 hour each time. And I used to receive successful login emails after 2-5 hours. Is there any issue with the plugin? How to solve this issue?

Viewing 2 replies - 1 through 2 (of 2 total)
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