Not Receiving Emails-Just Happened 3.9.2

Hi @colorwhims you will receive a reply from @mike Challis the developer as soon as he can investigate your issue further.

Thank you also for the donation it is much appreciated.

Kind regards

This is a heads-up for others with similar form email problems here….

First, I donated last Tuesday and filled out a premium ticket. Have not heard from the plugin author in 6 days….so in the meantime I ran a couple of experiments that someone may know what is going on.

The email addresses in the contact forms on my client’s website were changed to a gmail account and EVERYTHING works as it should. This seems at this point to be a problem with Microsoft Mail (Outlook) which is the only domain email system Godaddy offers these days. 99% of the contact form email was not getting through that system. As I said, when it was changed to a gmail account everything works just fine. Even had someone who uses Outlook sign up in the contact form and they got the form’s automated response via their MS mail.

At this point it seems that Microsoft mail (Outlook) does not like or allow form email being sent to its own domain email.

Does this provide a clue for anyone who might be in the know about this email system?

Many thanks if anyone knows if there is a parameter or setting that needs to be changed in Microsoft email.

Steve Gootgeld

One more bit of info….even the email alerts from Wordfence are not getting through my client’s MS mail system, again being sent to their domain email.

stevengootgeld

Sorry for the delay in my reply.
I see that you changed your DNS to use outlook servers instead of godaddy servers.
https://www.intodns.com/williamhudsonattorney.com

If you have configured your web site mail to go to Google Apps or Outlook.com mail, make sure you have removed the mail accounts from your web panel at your web host. Failure to remove the mail accounts from your web panel at your web host will cause your form mail to go there and be stuck, you will NOT receive this mail at your Google Apps or Outlook.com mail account. The reason the mail from the contact form will do this is because the form is part of your web site and it will first try to deliver to the mail address locally rather than using DNS to find your Google Apps or Outlook.com mail address. But before you go deleting anything, contact your web host for specific instructions to make sure you are doing the correct thing.

This page has my recommended settings
https://www.fastsecurecontactform.com/email-does-not-send
This image shows how I like to set it up.
https://www.fastsecurecontactform.com/wp-content/uploads/2014/05/fscf-email-settings.jpg

Also if you are using a gmail address, it is OK to have the Mail to
address set to a gmail address, but the “Return-path address” should
be an email address on the SAME DOMAIN as your web site.

Thanks for all your help and the effort you put into helping me. The problem wasn’t FSCF it was google rejecting and marking emails as spam. Found 138 of them in the hosting webmail. Solved by adding the POP3 hosting mail account and setting up google’s mail fetcher.

Hi @colorwhims that is good news. I am happy to hear about your solution. Enjoy the plugin….:)