not receiving emails from contact form

Hi there,

Sorry for the trouble, this is an issue I’ve seen several times before. The plugin has seen a few updates but nothing happens automatically on your site, you have to initiate the upgrade.

The problem, typically, is with the receiving server of the email. When the notices go out, they are sent from your website’s server but “from” a different email address. This means that the source server’s domain (whatever your website domain is) is different from the email address’s domain. I’ve heard several people say that they can’t receive emails this way.

A recent version of the plugin (0.9.8.3) has an option to change what email address is used to send the emails. If you use an email address with the same domain as your website, you should be able to solve this problem.

Let me know if you have any other questions.

right, we always initiate any upgrades – just meant i know there were a few recent upgrades over the past few weeks so not sure if that had any affect on this issue because it had been working before perfectly up until august 14th — I usually do the upgrades as soon as they pop up in WordPress.

I did check and uncheck the “yes” box for the email address option and the contact firm inquiries did not forward to our email addresses in either situation. I don’t know how it could be a server issue as well if it has been working all this time and we haven’t changed emails or servers recently. Plus one of the addresses it should be going to is a Gmail and we don’t get anything there either — something of which we have no access to that domain server.

Email servers can and do modify their spam filtering and other attributes on a regular basis. Since they don’t release the details, it’s hard to say when the emails go into effect.

What you want to do is make sure the sending address is from your domain, not the addresses you send to. Make sure your “Default contact submission email” is one from your domain and “Use the email address above as notification sender” is checked. This will make sure the email that’s sending matches the domain it’s coming from.

it is, still not working ??

Well, I can confirm that the emails are going out as they should, I just re-tested that to make sure I didn’t miss anything. I’ll look to see if there’s anything I can do or a little more granular control over the email addresses being used.

In the meantime, try changing the admin email address at Settings > General to one that shares your site domain. It looks like some WP installs might be defaulting to that address despite the changes I’m making to the outbound email.

Just checked – email was already set to one that shares the site domain. Keep me posted if you figure anything out.

ATuzzo … can you take a screenshot of your PROPER Contact settings page (just the relevant part) and the admin email at Settings > General and send that to hi (at) theproperweb (dot) com? Also send your site’s domain so I can take a look at the site.

Thanks!